Returns & Exchanges

At Big Reuse, we stand behind our curated selection of pre-owned home goods and building materials. If your purchase doesn't fit your project or home, we offer a 30-day return window for store credit or exchange to support sustainable consumption.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original purchased condition and was not marked as 'Final Sale' or 'As-Is' at the time of purchase.

• 2.
  Initiate Request

  Email our support team with your order number and a photo of the item to receive a return authorization number.

• 3.
  Pack and Ship

  Securely package the item in its original packaging if possible and drop it off at our warehouse or use the provided prepaid shipping label.

• 4.
  Receive Credit

  Once our team inspects the returned goods, we will issue a digital gift card or process your exchange within 3-5 business days.