Frequently Asked Questions

Everything you need to know about shopping consciously for your home.

How do you ensure the quality of reclaimed home goods?

Every item undergoes a rigorous inspection process where we check for structural integrity, cleanliness, and functionality to ensure it meets our high standards for resale.

What are your shipping rates for large furniture items?

Shipping rates are calculated based on the dimensions, weight, and delivery distance. White-glove delivery options are available for local orders within a 50-mile radius.

What is your return policy for pre-owned items?

We offer a 14-day return window for store credit on most items, provided they are in the same condition as when they were purchased. Please note that 'Final Sale' items are excluded.

Do you offer assembly services for your products?

To keep our carbon footprint low, we do not offer in-house assembly, but we provide detailed digital manuals and can recommend local eco-friendly assembly partners.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home investments.

Can I donate my old furniture to Big Reuse?

Yes, we accept high-quality donations. Please visit our 'Donate' page to upload photos of your items for review by our procurement team.